Earned badges, Challenge crests, Insignia, Awards, Earrings, Made to Measure uniform shirts, Made to Size rings, Flag lettering/Lettered flags, Custom or Personalized items (e.g., names on garments), Sale and/or Discounted items, Non-uniform “made to order” items, Event Merchandise

Please contact customer service by email support@thegirlguidestore.ca or by phone 1-877-605-9339.

Use the following link for the full RETURN POLICY(2nd to last Q)
https://thegirlguidestore.ca/pages/faq